Pega LSA Interview questions batch 2 - Worth to read

Extension to the previous post, adding few more questions for your reference to read and prepare.

Case Management:

Customer service framework question:

1. How does an interaction case get created when a call is received into Pega? Explain the background technical steps or rules triggered.

2. How does service cases created from the interaction case and how can interaction case data is reused in service case?

3. Explain the process to update interaction from service in real time?

General:

1. Explain archive, purging mechanism? What are the steps to implement auto archival and purging for a case type?

2. When an email is received and read by the email listener, what is the best way to read the attributes available in the body and map to exact attributes in Pega for case processing? What OOTB feature is available to do this?

3. In a pega cloud environment where the case attachments are saved and how does pega access the attachments while loading the case?

4. If an assignment is corrupted in the production environment, how can you restore the assignment and help user to work and resolve the assignment?

5. If SLA of an assignment passed deadline and done with all the triggers. If the SLA has to be retriggered or restarted on the same assignment, what steps do you follow to make it happen?

6. A case has multiple child cases which are of different types. If one of the child case type resolved then another child case of another type, should be automatically moved forward to some other stage and wait and the parent case also need to be moved forward. How this requirement can be implemented?

7. A change in the functionality was implemented and deployed the rules to higher environments. The functionality is working fine in DEV, Stage environments but in PRD environment the behavior is inconsistent. It is working fine for few users and not working as expected for few users. How can it be resolved to make it work for all users perfectly?

8. When an assignment is broken, what steps does pega follow before moving the assignment into broken queue?

9. Is there any way that i can manage the no of child cases to be limited per a parent case? If so, what is it and how does it work?

10. Explain how the work is distributed in pega? Explain all the mechanisms available for better work distribution across the users?

11. If the priority calculation is based out of multiple attributes and based on the priority the case has to be retrieved for the user when he clicks on get next work? What rules should be extended?

Background Processing:

1. How does asynchronous processing implemented for queue processors?

2. When queue processor is called asynchronously and the call failed to complete the work, how the exception handling works?

3. How to debug the queue processor execution in the production environment?

4. How to debug the job scheduler execution in the production environment?

5. Even though the queue processor properly called and queued, it is failed to be executed in the production. What caused this and how can i be resolved?

6. When the job is scheduled to run at certain point of time, if the scheduled user is not logged in, how does pega execute the job scheduler or even have access to execute it? Explain background configuration of the job scheduler setup, security?

Though the questions are for LSA, the same can also be applied for senior CSSAs.

Please like the post, comment the answers if you know which helps others. More questions will be added in upcoming posts.

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